Effective tenant communication is the core of booming rental properties in Plantation. But for most investors, effective communication is a process that needs a consistent effort. It’s a great thing to have industry experts who can help hone and develop this proficiency. Unique challenges come with the dynamics of communicating with your tenant. This is specifically why it’s important to get an understanding of specific elements that can help improve your process.
Communicating effectively with your tenants starts with the very first interaction – often a screening phone call. When a prospective tenant calls about a property, it’s only proper that your share with them your screening criteria. This should lead you to the chance to be able to establish some expectations about the landlord-tenant relationship.
After the screening process, go over the lease documents with the potential tenant. This is another great way to establish effective communication. Your lease documents are more than just a legal contract. They should also clearly delineate the responsibilities of both the tenant and landlord, as well as things like landscaping maintenance, parking, and pets, to name a few. The lease should also outline how you will manage future communication with your tenant. From the very start of your relationship, you’re already showing your tenant that you are willing to communicate with him/her regularly. Software, apps, and online tenant portals can help make communication more easy and effective. By clearly articulating the responsibilities and expectations of the tenant-landlord relationship, you are encouraging your tenants to be responsible and accountable.
Effective tenant communication must continue, though, even after the tenant moves in. To keep the lines of communication open, you need to establish a set of guidelines for how and when regular communication will take place. For example, make sure your lease indicates, specifically, when and how many times you will perform routine maintenance. This timeframe is sometimes specified in state or local landlord laws, but it can always be adjusted to fit the tenant’s schedule. This is a sign of good faith on your part. Industry experts suggest that a week’s advanced notice before the routine maintenance should be good enough and that it should be delivered in multiple formats (call, text, etc).
In the case of an emergency, effective communication takes on a new urgency. As a property owner, communicate to your tenants that you will make yourself available to them in the event of any serious property problem. Your response must be prompt and proactive. As much as possible, deal with emergency repair requests no later than a few hours after the tenant contacts you. Also, communicate updates so that your tenant knows that their concern is being addressed. By keeping the lines of communication open, it will be easier for your tenants to openly communicate their property concerns to you throughout their tenancy.
Lastly, don’t forget to practice the golden rule in your dealings with your tenants. Strive towards a culture of effective communication by treating your tenants with the same courtesy and respect you want to be shown to you. Of course, hiring a reliable Plantation property manager is also a great way to guarantee clear and effective communication with all your tenants. Contact us online or at 954-889-5627 today to learn more.
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